Effective Date: August 06, 2026
At TASTY TREATS BY BRITTZ LLC, we want every customer to be satisfied with their order. Because our products are freshly prepared food items, we have specific policies regarding returns, refunds, and order issues.
1. Perishable Food Products
Our donuts, pastries, cakes, cookies, and other freshly baked products are perishable food items. For food safety and hygiene reasons, we generally do not accept returns or exchanges of food products once they have been delivered or picked up.
Please review your order carefully before completing your purchase.
2. Damaged, Incorrect, or Missing Items
If you receive an order that is:
- Damaged during delivery
- Incorrect
- Missing an item
- Significantly different from what you ordered
please contact us as soon as possible.
We may request photographs of the product, packaging, or order so that we can review the issue.
Depending on the circumstances, we may offer a replacement, store credit, or refund for the affected item.
3. Refund Requests
Refund requests should be submitted within 24 hours of receiving or picking up your order.
Please provide:
- Your name
- Order number
- Description of the issue
- Photos of the affected product, when applicable
Refunds are reviewed on a case-by-case basis.
4. Order Cancellation
If you need to cancel an order, please contact us as soon as possible.
Because our products may be prepared specifically for your order, cancellations may not be possible once preparation or baking has begun.
Custom and special orders may have additional cancellation requirements.
5. Custom Orders
Custom cakes, specialty desserts, large orders, and other made-to-order products may require advance preparation.
Once preparation has begun, these orders may not be eligible for cancellation or refund except where required by applicable law or where we determine that a refund or replacement is appropriate.
6. Delivery Issues
Customers are responsible for providing accurate delivery information and being available to receive their order when required.
We are not responsible for issues caused by an incorrect address, failure to receive an order, or circumstances outside our reasonable control.
If your order arrives damaged or there is another delivery-related problem, please contact us promptly so we can review the situation.
7. Refund Processing
If a refund is approved, it will generally be issued to the original payment method used for the purchase.
The time required for the refund to appear in your account may depend on your bank or payment provider.
8. Contact Us
For questions about returns, refunds, cancellations, or order issues, please contact:
TASTY TREATS BY BRITTZ LLC
Address:
139 Lakeover Dr
West Columbus, MS 39702
Email:
ceo@tastytreatsbybrittzllc.store
Phone:
+1 305-707-3093
We appreciate your business and are committed to providing fresh, high-quality baked treats and excellent customer service.